59club Asia recently announced the winners of its inaugural Service Excellence awards supported by Golfbreaks.com
Data has been captured from mystery service audits and benchmarked across all golf venues that 59club Asia works with throughout the region during 2019. The awards recognise the most successful venues across the region in sales performance, staff attitude, internal processes and facility standards.
Gold, Silver & Bronze service excellence flags are also awarded to venues that have delivered the most consistent golf experiences throughout 2019, rewarding the overall team effort across each element of the 59club mystery shopper auditing report.
Angkor Golf Resort was impressively recognised with four awards in total, including Golf Manager of the Year and Golf Retail Manager of the year by Mr. David Baron, and Golf operations team of the Year headed by Mr. Socheat Mey.
@Angkor Golf Resort, Management Team
“We are delighted with these Awards which are a credit to our full team and the continued support we receive from 59club Asia. The analytics, training and guest feedback we receive is second to none. The data provided enables us to highlight specific areas for improvement and take the necessary steps to enhance our guest experience. However, the journey doesn’t stop here. We look forward to raising the bar further and continuing our progress with 59club Asia”
Full list of Winners and Nominees:
Leading Individual Group Golf Sales Performance, Winner: Miss Wibullak Chulakasyena, Thai Country Club
Nominees: Chan Naren Rith, Angkor Golf Resort, and Nicole Thew, Sentosa Golf Club
Golf Sales Team of the Year, Winner: Thai Country Club
Nominees: Angkor Golf Resort, Sentosa Golf Club
Golf Retail Manager of the Year, Winner: David Baron, Angkor Golf Resort
Nominees: Rungdao Pooprasert, Thai Country Club and Kamolnath Moohammad, Thana City Country Club
Golf Manager of the Year, Winner: David Baron, Angkor Golf Resort
Nominees: Chavalit Surangsee, Thai Country Club, and Pongtorn Rungseang, Thana City Country Club
Golf Operations Team of the Year, Winner: Angkor Golf Resort
Nominees: Thai Country Club, Thana City Country Club
Food and Beverage Manager of the Year, Winner: Miss Pichayapak Chamkrachang, Thai Country Club
Nominees: Bunnal Ros, Angkor Golf Resort and Monthon Wongsamang, Thana City Country Club
Greenkeeper of the Year, Winner: Brian Distel, Thai Country Club
Nominees: Rodney Mckeown, Sentosa Golf Club and Mana Sungpuk, Thana City Country Club
Silver Flag Winners:
Thai Country Club (Private Club)
Thana City Country Club (Resort Club)
Bronze Flag Winners:
Sentosa Golf Club (Private Club)
Angkor Golf Resort (Resort Club)
About 59club Asia:
59club Asia is the Mystery Shopping Audit and Customers Satisfaction Survey market leading provider. We deliver bespoke mystery shopping audit programme to hospitality businesses such as Golf Clubs, Hotels, Sport Clubs or Leisure clubs, Spa and Fine Dining in the Asian region. Our programmes include Mystery Shopper Audits, Customer Satisfaction Surveys and Training Services which provide invaluable information for the manager or business owner to empower their team performance and to elevate their sales & services standards. Our missions and goals are to support, encourage and motivate all of every individual to strive for continued excellence service standard
For further information contact:
Araya Singhsuwan: araya@59clubasia.com +66 (0) 98 280 4055
General Enquiry: info@59clubasia.com +66 (0) 94 639 9514
