Angkor Golf Resort collects 59 Club Asia Service Excellence Award

The Asian Golf industry tuned in to celebrate with their peers and colleagues, as 59club Asia announced the winners of their highly coveted Service Excellence Awards, during the regions second annual awards event.

 

Always a highlight of proceedings; 59club’s Industry Benchmark of excellence, it’s Gold, Silver and Bronze Flag Designations, which recognise member clubs’ and resorts that provide excellent facilities for golfers to enjoy, as well as having achieved the required standard of customer service throughout the year.

 There were more celebrations when Cambodia’s Angkor Golf Resort retained their Bronze Flag Award status, also within the Golf Resort Category, one of the most iconic clubs from Singapore, Sentosa Golf Club retained their Bronze Flag status for the second time, whilst further improving the overall experience at the club.

All awards presented in 59club Asia’s Service Excellence Awards are determined by scores collected from its impartial mystery shopping audits, which evaluate the experience afforded to visiting golfers and prospective members, in accordance with objective benchmarking criteria. They represent all areas of the business: sales, service, operations, retail, golf course condition and presentation, food and beverage and management, with honours intended to recognise & reward the industries finest for having achieved the highest standards of service and sales etiquette throughout the year.

Araya Singhsuwan, 59club Asia Director of Operations said; “It’s a privilege to work with such prestigious properties across the Asian region, and I am excited to continue supporting and rewarding those individuals, teams and managers who strive to maintain the highest standards of customer service and sales excellence”.

David Baron, General Manager of Angkor Golf Resort said; Whilst it’s been a challenging 18 Months for everyone, our core values, objectives and vision must remain the same. We are always striving to provide the best possible guest experience. The 59 Club Asia Service excellence Awards are testament to the teams continued efforts to maintain the highest standards.

Cambodia’s Inaugural Seniors Open slated for November

A first of its kind senior golf tournament, dubbed the ‘Cambodia Inaugural Seniors Open’, is set to be held in the Kingdom across November 21 and 22.

The tournament, one of the major sports events organised since the ban on sport – which began in March to stop the spread of COVID-19 – lifted in June, will be held at the Angkor Golf Resort in Siem Reap province, according to the general manager at Angkor Golf Resort David Baron.

“With C-19 heavily impacting our international events we wanted to remain active and see if we could identify a way to enhance the domestic golfing calendar,” he said.

A good way to do this is by creating a new, unique event. The Cambodian Seniors Open will be the 1st of its kind in Cambodia and we look forward to crowning a new National Golf Champion,” he said.

“As with most sports, both professional and amateur, there is often a senior circuit, tour or category. We certainly see this in golf at most golf clubs and we can see the senior Pro’s playing each week on the PGA Champions Tour,” he added.

Baron explained that a Senior Open would be a great addition to the Cambodian golf scene.

“Whilst we must always encourage youngsters to the game, I felt that a Senior Open event would be a good addition to the Cambodian Golf Scene. A large percentage of local golfers fit into the 50+ category and we feel this event recognises their commitment to the game over the years,” he said.

“A lot of these senior players have played a big role in developing the game in Cambodia and introducing new players along the way. It would be a nice moment for one of these competitors to be crowned Cambodian Senior Champion,” he added.

There are two divisions for the competition: 50-59 years old and 60 plus. Both divisions will have their respective gross and net prizes.

The overall title will be given to the player with the lowest 36-hole gross score, regardless of age.

The event is open to Cambodian nationals and residents only.

“As with all ‘Opens’ the event is also open to International players who officially reside in Cambodia,” Baron said.

The entry fee is pegged at $180 per participant.

“We are seeking the support of golfers from Phnom Penh as it is home to 90 percent of golfers in Cambodia. Memoire D’Angkor is our official partner hotel and they are providing some excellent rates for players,” Baron pointed out.

“We look forward to welcoming all participants and hosting another great event. As with all events, we pride ourselves on our organization, professionalism and guest experience,” he said.

Angkor Golf Resort scoop top service awards at the recent 59club Asia ceremony

59club Asia recently announced the winners of its inaugural Service Excellence awards supported by Golfbreaks.com

Data has been captured from mystery service audits and benchmarked across all golf venues that 59club Asia works with throughout the region during 2019.  The awards recognise the most successful venues across the region in sales performance, staff attitude, internal processes and facility standards.
 
Gold, Silver & Bronze service excellence flags are also awarded to venues that have delivered the most consistent golf experiences throughout 2019, rewarding the overall team effort across each element of the 59club mystery shopper auditing report.

Angkor Golf Resort was impressively recognised with four awards in total, including Golf Manager of the Year and Golf Retail Manager of the year by Mr. David Baron, and Golf operations team of the Year headed by Mr. Socheat Mey.

@Angkor Golf Resort, Management Team

“We are delighted with these Awards which are a credit to our full team and the continued support we receive from 59club Asia. The analytics, training and guest feedback we receive is second to none. The data provided enables us to highlight specific areas for improvement and take the necessary steps to enhance our guest experience. However, the journey doesn’t stop here. We look forward to raising the bar further and continuing our progress with 59club Asia”
— David Baron

Full list of Winners and Nominees:

Leading Individual Group Golf Sales Performance, Winner: Miss Wibullak Chulakasyena, Thai Country Club
Nominees: Chan Naren Rith, Angkor Golf Resort, and Nicole Thew, Sentosa Golf Club

Golf Sales Team of the Year, Winner: Thai Country Club
Nominees: Angkor Golf Resort, Sentosa Golf Club

Golf Retail Manager of the Year, Winner: David Baron, Angkor Golf Resort 
Nominees: Rungdao Pooprasert, Thai Country Club and Kamolnath Moohammad, Thana City Country Club

Golf Manager of the Year, Winner: David Baron, Angkor Golf Resort 
Nominees: Chavalit Surangsee, Thai Country Club, and Pongtorn Rungseang, Thana City Country Club

Golf Operations Team of the Year, Winner: Angkor Golf Resort 
Nominees: Thai Country Club, Thana City Country Club

Food and Beverage Manager of the Year, Winner: Miss Pichayapak Chamkrachang, Thai Country Club
Nominees: Bunnal Ros, Angkor Golf Resort and Monthon Wongsamang, Thana City Country Club

Greenkeeper of the Year, Winner: Brian Distel, Thai Country Club
Nominees: Rodney Mckeown, Sentosa Golf Club and Mana Sungpuk, Thana City Country Club

Silver Flag Winners:

  • Thai Country Club (Private Club)

  • Thana City Country Club (Resort Club)

Bronze Flag Winners:

  • Sentosa Golf Club (Private Club)

  • Angkor Golf Resort (Resort Club)

About 59club Asia:

59club Asia is the Mystery Shopping Audit and Customers Satisfaction Survey market leading provider. We deliver bespoke mystery shopping audit programme to hospitality businesses such as Golf Clubs, Hotels, Sport Clubs or Leisure clubs, Spa and Fine Dining in the Asian region. Our programmes include Mystery Shopper Audits, Customer Satisfaction Surveys and Training Services which provide invaluable information for the manager or business owner to empower their team performance and to elevate their sales & services standards. Our missions and goals are to support, encourage and motivate all of every individual to strive for continued excellence service standard

For further information contact:

Araya Singhsuwan: araya@59clubasia.com +66 (0) 98 280 4055

General Enquiry: info@59clubasia.com +66 (0) 94 639 9514

AGR Remains in Worlds Top 100 (#79)

Angkor Golf Resort has again been awarded World Top 100 status! The stunning Faldo designed course, nestled on the doorstop of Angkor Wat has fast become one of SE Asia’s hidden gems. Built on a former rice paddy, the tricky Faldo Course is renowned for its immaculate conditioning, hospitality and events.

With the help of an extensive panel of industry leaders, Golfscape has published a list of the World’s Top 100 courses. Click the Image to see the official countdown of golfscape’s Top 100 Golf Courses in the World 2020.

Enjoy browsing the stunning list of courses and travel through forests, over clifftops, and across the desert to uncover the world’s top golf courses. The golf courses featured in this official ranking offer experiences to remember.

With over 40,000 Golf Courses in the world, to be ranked amongst the World’s top 100 is a great achievement. It’s an achievement that our team can be very proud of. A special thank you must go to our loyal supporters and partners who have helped put us on the golfing map.

David Baron

General Manager | Angkor Golf Resort

AGR Ranked #1 By Golf Digest

Angkor Golf Resort has just been voted the Best Course in Cambodia by leading publication; Golf Digest.

To accompany our biennial World 100 Greatest Courses list, Golf Digest also publishes a ranking of the best golf courses in every country. Yes, every country where there is golf. To do so, we surveyed our 1,700+ Golf Digest panelists from North America, who are as well-traveled a bunch as you'll find in the industry, in addition to a panel of 350 golf enthusiasts from around the globe to help us with coverage on more remote parts of the world. The end result is as comprehensive of a country-by-country list as you'll find. By our last count, there were 206 countries with golf in the world. We'll hope there are even more the next time we do this ranking.

We are truly honored to receive this recognition from such an established and prestigious publication as Golf Digest. To be ranked by GD not only shows how far we have come as a golf course but also how far Siem Reap has come as a golfing hot spot. Hopefully this will encourage more international golfers to come and enjoy the experience.

David Baron | General Manager | Angkor Golf Resort

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